In an industry that operates with razor-thin margins there is no room for mistakes. Operational efficiency makes the difference between surviving and dying call centers, those that loose their customers to the competition and those who don't. We offer a selection of services tailored to help your internal or external Contact Center operation obtain the edge needed for success:
Call Center Development
Does your organization have to develop a call center in a short period of time?
Do you have a compliance-related call center issue to resolve?
Need to optimize or revitalize your existing
Call Center?
Clearis can assist your organization in planning, developing or executing a
successful call center operation. From the ground-up, our team of experts
can develop facilities layout, capacity planning, CRM software selection,
telecom equipment and connectivity, CTI, IVR and Monitoring solutions.
For related information, please see also our managed operations service.
TeleMetrix TM (Customer Contact Center Assessment)
Whether your call center is an internal organization fulfilling Help Desk or Supporting your customers, or your call center is a tele-services organization providing outsourced sales, marketing or support, our teams of professionals can audit your operations to provide you with a performance improvement plan that is based on best practices and industry standards.
For additional information, please download our brochure.
Contact Center Training
The most important and often most ignored aspect of a contact center is the human element. Contact Center Agents, and not technology, are usually the only face of your organization which is remembered by your callers. They perform valuable service which can create success or horror stories.
Optimizing the contact center human resources is a service we have provided to organizations in the public and private sectors for a number of years. Few offerings bring as much value to any operations as this one does.
For additional information, please download our brochure.